Business Phone Service in Needham, MA

Choosing the Best Business Phone Service in Needham, MA

There is a ton of competition for your business when it comes to providing your VoIP service to your Needham, MA business. While this may seem daunting in that there are so many choices and so many offers that seem advantageous - it's a fact that competition can be used to the consuming businesses' advantage, and we can leverage one competitor against another for the absolute best results.

The most important questions you should consider are how many lines you currently need, how many lines you anticipate needing in the near/farther future, what phone features your business plans on using on a regular basis and what your overall budget is.

Next, do some shopping around to see which Needham, MA VoIP service best suits your needs - and also ensure you do a good amount of research into the company's reviews by other business customers. Having reliable and quality telephone service is critical to any business, and so you want to make sure the vendor you do business with has a positive track record of happy and loyal customers that believe in the offering before you sign up.

What is Traditional Business Phone Service in Needham, MA?

A traditional phone service, calls are transferred over a public switched telephone network or PSTN system. The PSTN is available all over the country and is a network of phone lines, satellites, cables, and mobile networks. At over 100 years old, PSTN is the oldest type of phone network.

This large and old infrastructure is expensive to support. This is why using traditional phones is so much more expensive than VoIP in Needham, MA. The network requires regular maintenance and is analog, meaning it is inefficient when it comes to transferring long distance messages.

The reasons long distance transmissions take so long is that they make several stops along the way. These stops occur at various locations owned by different phone companies. Although some of the equipment at these locations digitizes the information so it can be sent faster, the final stretch to the central switch is still analog, making the overall transmission time longer than what you'd get with VoIP.

Analog Private Branch Exchange Systems in Needham, MA

Many businesses have PBX systems that handle calls internally. This makes it possible to send calls to different phones depending on the extension. Analog PBX systems also facilitate voice mail, forwarding, conference calls and other sophisticated functions. They are popular among businesses that have multiple staff members with separate offices. A company can put the PBX equipment in its own building or pay a separate facility to host it.

The main downside of PSTN-based PBX systems in Needham, MA is that they cost considerable amounts of money. Most companies spend $1,000 or more when they buy the equipment. It can also be costly to set up this system and conduct the necessary maintenance. Some firms have employees with the appropriate expertise to perform these tasks. Others need to pay contractors who charge at least $100 per hour.

It often proves costly to upgrade analog PBX hardware. This may become necessary if a company hires more staff members or desires the latest technology. Most systems cap the number of extensions. Consequently, businesses must pay for expensive new equipment when they want to connect additional phones. Upgrades are sometimes complex, so installers need to have extensive technical expertise.

Private branch exchange systems occasionally malfunction or fail as they age. This can result in significant expenses when technicians need to replace or fix the equipment. Technical difficulties may also disrupt communications from time to time. Many of the above-mentioned problems can be avoided when companies opt to use business VoIP services instead of analog PBX systems.