AT&T advises customers to switch to 4G phone before February 2022

It looks like AT&T may have hurriedly sent out an email to some customers and caused them to panic just a little. That’s because the wireless network failed to include vital information on an email it sent out to customers today. 

The email contained a big, all-caps headline “UPDATE NEEDED” that made its readers feel some sense of urgency to respond with AT&T’s message. The recipients of the email were told that their devices were “not compatible with the new network” and they needed “to replace it to continue receiving service.”

The email contained a link to a support page on the 3G network shutdown, which won’t be taking place until February 2022. Unfortunately, the email did not contain a date in the message, which is what caused its recipients to have a shock. 

According to AT&T, the 3G network shutdown will no longer support devices without 4G LTE connectivity. Phones that don’t have HD Voice support will not be able to make calls or use data from the wireless network.

AT&T has apologized for the error and called it an honest mistake. 

“This email was one of many planned to keep customers informed about the shutdown of our 3G network in early 2022. It should have included the date that certain devices would no longer be supported. We apologize for any confusion this may have caused and will be more clear in future updates.”