Business Phone Service in Waltham, MA

Picking the Best Business Phone Service in Waltham, MA

VoIP business phone services have become popular, and there are several companies competing for business, which helps to keep prices low. When looking for a provider to use, it's useful to think about what your business needs. There are several important questions that need to be answered. Business owners need to think about whether or not they'll be expanding and how much service they can afford with their current budget.

The next step consists of comparing the different business VoIP providers in the Waltham, MA area. The price, features and reliability of these providers should be compared, and the company's overall reputation is also worth considering. A reliable phone service is critical for the success of any business, which is why it's best to select a provider that has a great track record.

What is Traditional Phone Service in Waltham, MA?

With standard or "analog" phone services, calls make their way across the PSTN (public switched telephone network). This wired connection can be found all over the US and is composed of cables, satellites, cellular systems, and landlines. PSTN is the original telephone network, and its history spans almost a century.

Using an analog phone service costs more than VoIP, largely because PSTN hardware in Waltham, MA (and throughout the US) is really old, cumbersome, and has to be regularly maintained. Analog communications are hard to transmit over great distances.

When long distance phone calls are made on an analog system, they will pause temporarily at specific places on its transmission path. Because they are "streamed" through machines that are managed by all sorts of different corporations, calls transmitted over a PSTN may be quite costly. Most of the machines originally designed to transport and pick up calls have been outdated by electronic systems, but the last quotient - the link between the client and the local phone company headquarters - still works on analog machinery.

Analog Private Branch Exchange Systems in Waltham, MA

Many businesses have PBX systems that handle calls internally. This makes it possible to send calls to different phones depending on the extension. Analog PBX systems also facilitate voice mail, forwarding, conference calls and other sophisticated functions. They are popular among businesses that have multiple staff members with separate offices. A company can put the PBX equipment in its own building or pay a separate facility to host it.

The main downside of PSTN-based PBX systems in Waltham, MA is that they cost considerable amounts of money. Most companies spend $1,000 or more when they buy the equipment. It can also be costly to set up this system and conduct the necessary maintenance. Some firms have employees with the appropriate expertise to perform these tasks. Others need to pay contractors who charge at least $100 per hour.

It often proves costly to upgrade analog PBX hardware. This may become necessary if a company hires more staff members or desires the latest technology. Most systems cap the number of extensions. Consequently, businesses must pay for expensive new equipment when they want to connect additional phones. Upgrades are sometimes complex, so installers need to have extensive technical expertise.

Private branch exchange systems occasionally malfunction or fail as they age. This can result in significant expenses when technicians need to replace or fix the equipment. Technical difficulties may also disrupt communications from time to time. Many of the above-mentioned problems can be avoided when companies opt to use business VoIP services instead of analog PBX systems.