Business Phone Service in Needham Heights, MA

Choosing the Best Business Phone Service in Needham Heights, MA

There is a ton of competition for your business when it comes to providing your VoIP service to your Needham Heights, MA business. While this may seem daunting in that there are so many choices and so many offers that seem advantageous - it's a fact that competition can be used to the consuming businesses' advantage, and we can leverage one competitor against another for the absolute best results.

The most important questions you should consider are how many lines you currently need, how many lines you anticipate needing in the near/farther future, what phone features your business plans on using on a regular basis and what your overall budget is.

Next, do some shopping around to see which Needham Heights, MA VoIP service best suits your needs - and also ensure you do a good amount of research into the company's reviews by other business customers. Having reliable and quality telephone service is critical to any business, and so you want to make sure the vendor you do business with has a positive track record of happy and loyal customers that believe in the offering before you sign up.

How Does Traditional Business Phone Service Work in Needham Heights, MA?

Some businesses in Needham Heights, MA still run on a traditional PSTN phone service, and it's useful to understand how this type of service works. When calls are made using a traditional phone service, the calls must be sent through a PSTN, which is short for public switched telephone network. The PSTN is a nationwide system, and it's made of mobile networks, telephone lines, satellites and cables. The public switched telephone network was created over 100 years ago, and it was the first public phone system.

When compared to a VoIP service, it can cost significantly more money to use a traditional telephone service in Needham Heights, MA. The additional cost to use the PSTN is due to the massive size of the network, and the increased cost of maintaining the network. One of the major downsides of using the PSTN is the lack of reliability over long distances. Although a traditional phone service can work well for short distances, it has trouble sending call data across long distances.

A call that is made with the PSTN system must stop at several different parts of the network, and it must pass through equipment that is owned by different companies. The infrastructure is the major cost of using a PSTN, and the ongoing expenses needed to maintain the network keep the cost of traditional phone services high.

Analog Private Branch Exchange Systems in Needham Heights, MA

Many businesses have PBX systems that handle calls internally. This makes it possible to send calls to different phones depending on the extension. Analog PBX systems also facilitate voice mail, forwarding, conference calls and other sophisticated functions. They are popular among businesses that have multiple staff members with separate offices. A company can put the PBX equipment in its own building or pay a separate facility to host it.

The main downside of PSTN-based PBX systems in Needham Heights, MA is that they cost considerable amounts of money. Most companies spend $1,000 or more when they buy the equipment. It can also be costly to set up this system and conduct the necessary maintenance. Some firms have employees with the appropriate expertise to perform these tasks. Others need to pay contractors who charge at least $100 per hour.

It often proves costly to upgrade analog PBX hardware. This may become necessary if a company hires more staff members or desires the latest technology. Most systems cap the number of extensions. Consequently, businesses must pay for expensive new equipment when they want to connect additional phones. Upgrades are sometimes complex, so installers need to have extensive technical expertise.

Private branch exchange systems occasionally malfunction or fail as they age. This can result in significant expenses when technicians need to replace or fix the equipment. Technical difficulties may also disrupt communications from time to time. Many of the above-mentioned problems can be avoided when companies opt to use business VoIP services instead of analog PBX systems.